Ready to ship items are shipped within 3 days after the payment is cleared. This is a subject of our life - in case of illness or holidays we reserve the right to ship according to situation. In that case we will email you with details. Made to order items need to be made, which usually takes 1-3 weeks depending on our workload.
We accept Paypal, Bitcoin and iDeal for online payments.
If you paid for your purchase by Paypal, we only ship to your Paypal address as stated on your Paypal 'Transaction details' page AND only if it's marked as ELIGIBLE by Paypal. Our Paypal account is under Paypal Seller Protection and we have proof of posting and/or proof of delivery for most items. Even though this might sound strict, we are only protecting ourselves from scams and this changes nothing for all nice and honest customers - they will still get our quality products.
We ship by track and trace and signed for, so all parcels are insured. In case you receive damaged item, please contact us and send us a photo of it (for insurance claim). We will work on it and cooperate to sort the issue.
In case of returning item, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All orders are shipped within 3-5 working days from date of purchase by Slovak regular post service as a Priority Mail. Delivery usually takes 3-7 working days in Europe and 2-5 weeks worldwide. We keep proof of posting and/or proof of delivery for everything we are sending.
Our experience is that Customs can delay your parcel for up to 1 extra week. There can be delays also during Christmas and NY time too.
Customer is responsible to check and accept import tax for country where the parcel will be delivered. We are not responsible for any delay caused by customs.
EU IMPORT TAX: for all EU customers - you will not be charged import tax, since we ship from within EU.